Cancellation & Refunds

01.Cancellation Policy

• ·You may cancel your SaaSNest subscription at any time from your account settings or by contacting support@saasnest.in.
• ·Cancellations take effect at the end of the current billing period — you retain full access until then.
• ·We do not charge any cancellation fees.
• ·Your data is retained for 30 days after the subscription ends, giving you time to export it.
• ·After 30 days, all data associated with your account may be permanently deleted.

02.Refund Eligibility

• ·Refund requests must be submitted within 7 days of the payment date.
• ·Refunds are only considered for annual subscriptions — monthly plans (if applicable) are non-refundable.
• ·Refund requests must be made to support@saasnest.in with your registered email and transaction ID.
• ·Refunds are not provided for partial use of the subscription period.
• ·Refunds are not applicable to plan upgrades or add-ons purchased mid-subscription.

03.Non-Refundable Circumstances

• ·Subscriptions where more than 7 days have passed since payment.
• ·Accounts suspended or terminated for violation of our Terms & Conditions.
• ·Requests citing change of mind after extended use of the service.
• ·Free trial period — no charge is made, so no refund applies.
• ·Promotional or discounted plans clearly marked as non-refundable at the time of purchase.

04.Refund Process

• ·Email your refund request to support@saasnest.in with subject "Refund Request — [Your Registered Email]".
• ·Include your transaction ID (from Razorpay), registered email, and reason for the refund.
• ·Our team will review and respond within 3 business days.
• ·Approved refunds are processed within 5–7 business days.
• ·Refunds are credited to the original payment method (credit/debit card or UPI).
• ·Bank processing time may add an additional 3–5 business days depending on your bank.

05.Plan Downgrades

• ·You may downgrade to a lower plan at any time.
• ·The downgrade takes effect at the start of the next billing cycle.
• ·No refund is issued for the difference in plan cost for the current billing period.
• ·You will continue to have access to your current plan's features until the downgrade takes effect.

06.Failed Payments

• ·If a renewal payment fails, we will notify you via email and retry the payment.
• ·After 3 failed attempts, your subscription may be suspended.
• ·A 7-day grace period is provided to update your payment method and restore access.
• ·Data is not deleted during the grace period.

07.Exceptional Circumstances

We understand that exceptional situations arise. If you believe you deserve a refund outside our standard policy due to a technical failure on our part or billing error, please contact us at support@saasnest.in. We review each case on its merits and aim to be fair.

08.Contact for Cancellations & Refunds

Email: support@saasnest.in · Subject line: "Cancellation Request" or "Refund Request" · We respond within 1–3 business days.